TotalChoice Hosting :(
Started out good and came highly recommended. But last year to 18 months they started getting terrible. My site went down and I didn’t even know it til client advised me. TotalChoiceHosting denied problem but it “magically” came back on. This has happened several times.
Of late, it has started to be very unsteady. Often now email won’t work and I cannot get to my domain site. They give me boiler plate language and say try this, but only sketchy detaila on how to do it as if I am an expert. Then I may get another tech rep who solves it quickly. They usually say it is fine on their end, but I keep complaining and it reappears with no explanation from them — but always thanking me for using TCH. Then a day or two, an hour or two, or a month or two, it happens again. Clients say email to me is rejected. Then I have to go to the tech service route. They say “all is well on our end” but when I continue to complain, it finally gets fixed. One time last week they told me it would take 2-8 hours for the fix to proliferate through the intenet — it took the 8. Sometimes after one of the problems I am liable to get “old” mail — no explanation.
I suffered through a LOT of problems when TCH switched servers — and I only knew when someone would tell me they could not get through to me.
I had a “catch all” setup and they arbitrarily stopped it and changed it so I got only specific default email addresses. This caused a lot of business problems. This came in handy but did result in problems when they abruptly changed it with no explanation. When I called why I couldn’t get mail, they said they’d had a lot of problems with tons of jumk or spam mail. They told me they had to change to prevent so much spam — but no apology and they didn’t tell me ahead of time.
Closest I got to an admission of fault was last week when they finally said “we are aware of problems on this server and are working to resolve the issues”.
These are just some of the problems that have crept up. Don’t know why their good service changed in the last few months.
I have a small, but profitable, consulting practice and deal internationally. I MUST have reliable service on my email and website.
TCH — I’m outta there!
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